Hotel New ueno

How far are you from the nearest station?

1 min walk from JR Ueno Station Asakusa side of central exit.

What are the check-in and check-out times?

Check-in is available from 3:00 p.m., and check-out is until 10:00 a.m.
Please note that these times may vary depending on your accommodation plan.

Can I leave my luggage before check-in or after check-out?

We are pleased to store your luggage free of charge on the day of arrival and departure, both before check-in and after check-out.
Please note that storage from the third day onward will incur a fee. For further details, kindly contact the front desk.
We hope you will take advantage of our luggage storage service to enjoy a more comfortable and convenient stay.

Can I send my luggage to the hotel in advance of my stay?

Yes, it is possible.
We are able to receive and store luggage sent to the hotel only on the day before check-in and on the day of arrival.
Please send your luggage to the following address:
Hotel New Ueno 7-2-5 Ueno, Taito-ku, Tokyo 110-0005, Japan Tel: 03-3841-3221
Important Notes:
・Please be sure to clearly indicate the guest’s name and check-in date after “Hotel New Ueno” on the shipping label.
・We cannot accept cash, valuables, fragile items, or items requiring temperature or humidity control.
・Please do not send packages with cash on delivery.

Can I send my luggage from the hotel?

Yes, it is possible. We can arrange parcel shipping (Yamato Transport) at the front desk.
Packing boxes (available for a fee) are also provided if needed.

Do you have guest parking space?

Yes, we do have parking spaces. For details, please contact us.

Can I bring small children?

Yes.
No room charge will be applied to children preschool age or younger, not requiring a separate bed.

Do you have non-smoking rooms?

Yes.
As non-smoking rooms are limited, please be sure to give us the request when making a reservation.

Does your restaurant serve dinner?

Unfortunately, our restaurant is not open for dinner, however, there are many restaurants nearby.
Our front desk agent will be glad to give you recommendations.

Do you have an ice machine and a water purifier?

Yes, we do. An automatic ice machine and a water purifier are available in front of the front desk on the first floor.

Do you have vending machines?

Yes, we do. Vending machines offering tea, soft drinks, and beer are available on the 5th floor.

Do you have coin-operated washer and dryer?

Yes.We have them on the 2nd floor.

Is there a cancellation fee for reservations?

We kindly ask that any cancellation be made at least two days prior to your scheduled arrival date.
Please note that group reservations are subject to separate cancellation policies.
For reservations made through our official website, the cancellation fees are as follows:
・20% of the accommodation fee for cancellations made on the day before arrival
・50% of the accommodation fee for same-day cancellations
・100% of the accommodation fee for no-shows (non-arrival without notice)
For reservations made through other booking sites, cancellation policies may vary depending on the platform. Please check the details provided at the time of booking.
In cases of unavoidable circumstances such as transportation delays or cancellations, no cancellation fee will be charged if you contact us in advance. In such cases, please contact the hotel by phone.

Is internet access available?

Yes, free Wi-Fi is available for all guests. (The password is provided in your room and within the hotel premises.)

Can I use credit cards?

Yes, we accept credit card payments. We accept JCB, Visa, Mastercard, American Express, Diners Club, Discover, and UnionPay (China UnionPay), among others.
We also support contactless payments (NFC), electronic money, and QR code payments.
If you have a preferred payment method, please feel free to ask our front desk staff.

What items are available for loan at the front desk?

We provide items such as wheelchairs, carts, and umbrellas for guest use.
For more details, please refer to the “Room Facilities” section on the guest room page.

Do you have curfew?

For security reasons, the entrance door will be locked at 1am.
When returning to hotel after 1am, please use the interphone at the entrance and call for hotel staff.
We will unlock the door for you.

When staying multiple nights, can I stay in the same room?

Yes.
You may leave your bags in your room during your stay; however, please keep the valuable with you or at the front desk.
We may not be able to accommodate you in the same room when you decide to add the number of nights after checked in.

When staying multiple nights, can I use the room after 10am?

Yes.
Although all rooms are cleaned between 10:00AM to 2:00PM, if you are staying multiple nights in the same room, you are welcome to stay and use the room after 10AM.
If you prefer specific time for housekeeping, please contact our front desk.

Do you accept unaccompanied minors?

Yes, however, consent by a parent or guardian is required by the government.
A written consent needs to be submitted when checking in. Junior High School students or younger children cannot stay unless accompanied by an adult.

Is there a convenience store near the hotel?

Yes.
There is "Family Mart" 1min walk from the hotel.

Is there an ATM machine near the hotel?

Yes.
ATM machines provided by Mizuho Bank and The Bank of Tokyo-Mitsubishi UFJ are available within 1min by walk. For other ATM machines, please ask our front desk agent.

Can you guide me to the sightseeing spots.

We will be happy to provide you with information.
Maps for major sightseeing spots are also available at the front desk.

On-line reservation

• Search by packagesList of special packages
• Search by occupancyList of available rooms
• canccellationYou may cancel rooms reserved on-line
• Member registration
• Forgot your ID or password?
• My Page